Covid-19

Advanced Seating Solutions Ltd and Covid-19:

In light of this constantly evolving situation and in line with the Government Guidance on “shielding and protecting people defined on medical grounds as extremely vulnerable from Covid-19”, we have taken the decision to restrict our face to face contacts with patients and clinicians.

Advanced Seating Solutions Ltd. is committed to the highest levels of Health and Safety. We are closely monitoring the guidance of the World Health Organisation regarding the spread of the Coronavirus and our focus is to ensure that we meet essential customer needs, whilst doing our part to keep you and our employees safe. 

Please be reassured that Advanced Seating Solutions Ltd id is monitoring the situation very closely. We have reviewed our supply chains and resources, and at this time, we do not anticipate any issue that might limit our ability to meet your requirements. As the situation develops, we will continue to provide further updates and information.

Here’s what we are doing:

Remote assessment, clinical and technical advice:

We are very aware that people will still need specialist equipment and technical support. We have devised a range of assessment forms, that can be downloaded from our website or by telephone request, to assist you in completing the relevant assessment information, that we need, so that we can advise you on correct prescription of equipment.

We are continuing to work remotely by offering telephone, Messenger, Zoom, WhatsApp, Skype or Facetime assessments. You simply need to complete the assessment form and we will carry out an arranged Videocall assessment directly with the Client or Therapist. We will then send you a detailed quotation and product information for you to use or share with your clients.

A Contactless Door-step delivery Service:

We will deliver the assembled equipment, ready for use, directly to the client’s front door or Equipment Stores Loading Bay. We will liaise with yourself, family member, carer or clinician, prior to the delivery, to arrange a convenient delivery slot. Upon delivery, we will ensure we maintain social distancing guidelines and step at least 2 metres away. Most of our equipment comes with a user guide and we will be available pre and post-delivery by telephone, email or video call to offer guidance and advice and to answer any questions.

Equipment set-up:

We are reducing direct client contact by ensuring, where possible, that purchased equipment is delivered pre-set up for standard use and to the size specifications agreed at the original assessment. If any further set up is required, our Product Consultants can support you by telephone or Videocall to ensure that you are satisfied with the outcome.

Website:

We have a vast range of product specifications on our website and we are working on uploading product and training videos in conjunction with our leading manufacturers. This is an evolving situation, so please bear with us whilst we work on this. If you are looking for anything specific then please send us an email on  info@advancedseatingsolution.com  or give us a call on 02392 006556 and we will send you a link to the appropriate resource.

Infection control measures:

In addition to our usual strict infection control measures, which includes hand washing and hand sanitation between all visits, the use of Personal Protective Equipment (PPE) we are constantly updating our team on the latest Government and Health Authority guidance in relation to Coronavirus. We have enhanced our already robust cleaning techniques of our vehicles after each equipment delivery. In particular paying close attention to contactable surfaces such as steering wheels and door handles. We are also cleaning our facilities frequently with recommended sanitising products and encouraging all employees to be vigilant about frequent hand washing.

Continuity of Service:

Our management team are meeting on a regular basis and liaising with our UK based manufacturers to ensure all risks relating to the continuous provision of services and equipment are mitigated where possible. We also hold a range of products in stock, and where possible, will be able to meet urgent requests in order to facilitate such things as rapid hospital discharge.

We are working under the guidance of our local NHS Healthcare authorities, Nursing and Care home providers and implementing any requirements and restrictions they have put in place to ensure the safety of their patients and our staff.

Protecting our staff:

We are in continuous dialogue with our staff to promote important hygiene messages and taking steps to ensure the welfare of our employees. This includes providing them with equipment to safely carry out their work and instructing any employee who feels unwell to stay at home and consult their healthcare provider in line with latest Government guidelines. All our employees have the capacity and equipment to work from home and all are choosing to do so.  In this way we aim to ensure continuity of our service as much as possible, whilst reducing the risk to all clients, staff and their families.

We trust you are reassured that we are taking a responsible, planned approach to this evolving situation and we will provide updates and communications in due course.