Advanced Seating Solutions Ltd and Covid-19:

Advanced Seating Solutions Ltd. is committed to the highest levels of Health and Safety. We are closely monitoring the Government guidance regarding the management of Covid-19 and our focus is to ensure that we meet essential customer needs, whilst doing our part to keep you and our employees safe.

Please be reassured that Advanced Seating Solutions Ltd id is monitoring the situation very closely. We have reviewed our supply chains and resources, and at this time, we do not anticipate any issue that might limit our ability to meet your requirements. As the situation develops, we will continue to provide further updates and information.

Here’s what we are doing:

Infection control measures:

All staff that attend clients in their own homes, places of residence, work environments and training venues are regularly completing Rapid Lateral Flow testing (at least 3 times a week), or as required by the organisations that they are visiting. These are logged on the Test and Trace Government website. All staff have currently received at least 2 doses of the Covid-19 vaccine.

We continue to follow Government Guidelines and use appropriate PPE for “hands on” assessments. In order to reduce the time spent in a client’s home we will aim to complete an email or telephone assessment prior to arranging a visit to ensure we bring out the most suitable equipment.

In addition to our usual strict infection control measures, which includes hand sanitation between all visits and the use of Personal Protective Equipment (PPE), we are constantly updating our team on the latest Government and Health Authority guidance in relation to Covid-19. We have enhanced our already robust cleaning protocols for all equipment and our vehicles after each assessment and equipment delivery. We are also cleaning our facilities frequently with recommended sanitising products, maintaining equipment sanitisation and safe storage protocols and encouraging all employees to be vigilant about frequent hand washing.

Remote assessment, clinical and technical advice:

We are very aware that people need specialist equipment and technical support. Where it is not felt appropriate to compete a face to face visit are able to offer remote assessment by telephone, Messenger, Zoom, WhatsApp, Skype or Facetime videocall. You simply need to contact us to arrange this. Call our office to arrange today on: 023 92 006556

Contactless Door-step delivery and Equipment Servicing and Maintenance:

Where appropriate we will deliver the assembled equipment, ready for use, directly to the client’s front door or Equipment Stores Loading Bay. We will liaise with yourself, family member, carer or clinician, prior to the delivery, to arrange a convenient delivery slot. Upon delivery, we will ensure we maintain social distancing guidelines and maintain infection control protocols.

Equipment set-up:

We are reducing direct client contact by ensuring, where possible, that purchased equipment is delivered pre-set up for standard use and to the size specifications agreed at the original assessment. If any further set up is required, our Product Consultants are happy to carry this out with the agreement of the client. We can also support you by telephone or Videocall to ensure that you are satisfied with the outcome.

Website:

We have a vast range of product specifications on our website and we are working on uploading product and training videos in conjunction with our leading manufacturers. This is an evolving situation, so please bear with us whilst we work on this. If you are looking for anything specific then please send us an email on info@advancedseatingsolution.com or give us a call on 02392 006556 and we will send you a link to the appropriate resource.

Continuity of Service:

Our management team are meeting on a regular basis and liaising with our UK based manufacturers to ensure all risks relating to the continuous provision of services and equipment are mitigated where possible. We also hold a range of products in stock, and where possible, will be able to meet urgent requests in order to facilitate such things as rapid hospital discharge.

We are working under the guidance of our local NHS Healthcare authorities, Nursing and Care home providers and implementing any requirements and restrictions they have put in place to ensure the safety of their patients and our staff.

Protecting our staff:

We are in continuous dialogue with our staff to promote important hygiene messages and taking steps to ensure the welfare of our employees. This includes providing them with equipment to safely carry out their work and instructing any employee who feels unwell to stay at home and consult their healthcare provider in line with latest Government guidelines. All our employees have the capacity and equipment to work from home and, where possible, are choosing to do so. In this way we aim to ensure continuity of our service as much as possible, whilst reducing the risk to all clients, staff and their families.

We trust you are reassured that we are taking a responsible, planned approach to this evolving situation and we will provide updates and communications in due course.